The Innovative Training Group

Professional First Contact - Two Day Short Course

professional first contact

What is this short course all about?

This course is designed to develop new and existing staff in the retail, Business and Business Administration Industries. Learning to perform in the workplace in a professional and effective manner. Thinking actively about the role they undertake within the business and develop future personal and professional goals. Developing into resourceful productive staff members. Understanding the Generation gaps and being able to work within a diverse community. Click for pricing »

Content covered in this course

  • Customer service

  • Conflict resolution

  • Effective communication

  • Time Management

  • Goal setting

  • Working with diversity

  • Other Details

  • Two days Duration 9:00am - 4:30pm

  • Fee includes morning & afternoon teas, light lunch and course materials.