Certificate IV in Information Technology (Support) - ICA40205
What is a Certificate IV in Information Technology (Client Support) all about?
This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
The qualification replaces 3 Certificate IV in IT support qualifications from ICA99 Version 3 and incorporates the database qualification from ICA99, specifically: It has 2 specialist streams with direct relevance to workplace roles.
Database Administration Stream This stream develops skills in the administration of commercial database systems and could provide database support to an organisation. There are several vendor courses that could potentially relate to this qualification and this stream provides logical entry into the Diploma of Information Technology (Database Design and Development).
Help Desk Stream A person selecting this stream would acquire skills and knowledge to undertake technical, client or product support and help desk activities that require a level of ICT technical expertise. The stream develops skills in defining, diagnosing and rectifying users needs and problems related to the use of hardware and software and with selection of network oriented electives could support a networked environment. It is the logical pathway from the ICA05
Certificate III in IT, Support stream and could provide logical entry into the Diploma of Information Technology (Systems Administration). Click for pricing »
Job Roles
Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at a technical specialist support level. ICT support job roles apply across all industries. Possible job titles include:
Computer Technician
Customer Support
Customer Support Professional
Data Administrator
Database Administration Associate
Database Administrator
Help Desk
Help Desk Analyst
Help Desk Specialist
ICT Support & System Service Engineer
Information Centre Specialist
Information Systems Administrator
Information Systems Operator
Network Support Technician
PC Network Engineer
PC Support
PC Support Technician
PC Systems Coordinator
Product Support Engineer
Systems Administrator
Systems Engineer
Systems Support
Technical Support
Technical Support Engineer
Technical Support Representative
Technical Support Specialist
Technical Writer
User Support Technician
The Units of Competency
Pre-requisite Requirements
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace
A number of units within this qualification have pre-requisites. These are detailed as follows:
ICAB4060B Identify physical database requirements
ICAA4041B Determine and confirm client business expectations and needs
ICAB4136B Use structured query language to create database structures and manipulate data
ICAB4225B Automate processes
ICAS4107B Manage resolution of system faults on a live system
ICAS3024B Provide basic system administration
ICAT3025B Run standard diagnostic tests
ICAT4221B Locate equipment, system and software faults
ICAS4109B Evaluate system status ICAT3025B Run standard diagnostic tests
ICAS4114B Implement maintenance procedures ICAT3025B Run standard diagnostic tests
ICAS4125B Monitor and administer a database ICAS3024B Provide basic system administration
Qualification Structure
To attain the ICA40205 Certificate IV in Information Technology (Support) 22 units must be
achieved (depending on the specialist stream chosen):
12 common core units; plus
6 specialist core stream units Database Administration; or
6 specialist core stream units Help Desk; plus
4 elective units
CORE UNITS OF COMPETENCY
Achieve 12 Common Core Units
Common Core
BSBCMN304A Contribute to personal skill development and learning
ICAA4041B Determine and confirm client business expectations and needs
ICAB4225B Automate processes
ICAD4043B Develop and present a feasibility report
ICAD4217B Create technical documentation
ICAS4022B Determine and action client computing problems
ICAS4106B Action and complete change requests
ICAS4113B Identify and resolve common database performance problems
ICAS4114B Implement maintenance procedures
ICAT4221B Locate equipment, system and software faults
ICAW4214B Maintain ethical conduct
PSPPM402B Manage simple projects
Achieve All Core Units in 1 of the 2 Specialist Core Streams
(Database Administration or Help Desk)
Specialist Core Stream Database Administration (6 Units)
ICAB4060B Identify physical database requirements
ICAB4136B Use structured query language to create database structures and manipulate data
ICAS4107B Manage resolution of system faults on a live system
ICAS4108B Complete database back-up and recovery
ICAS4125B Monitor and administer a database
ICAB4170B Build a database
Specialist Core Stream Help Desk (6 Units)
ICAS4023B Provide one-to-one instruction
ICAS4033B Assist with policy development for client support procedures
ICAS4109B Evaluate system status
ICAS4134B Provide first-level remote help desk support
ICAW4027B Relate to clients on a business level
ICTCC121A Use an enterprise information system
ELECTIVE UNITS OF COMPETENCY
Achieve 4 Elective Units Chosen from the Following Sources
(Listed in Recommended Order) the other ICA40205 specialist core stream not already selected; and/or
elsewhere in the ICA05 Information and Communications Technology Training Package (at
Certificate III [maximum 2 units], Certificate IV or Diploma); and/or
the BSB01 Business Services Training Package (at Certificate IV or Diploma); and/or
any other Training Package (up to maximum 2 units and at Certificate IV or Diploma)
based on documented industry or enterprise needs
