Certificate IV in Business - BSB40807

What is a Certificate IV in Business (Frontline Management) all about?

This qualification reflects the role of individuals who take the first line of management in a wide range of organizational and industry contexts. They may have existing Qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Coordinator

Leading Hand

Supervisor

Team Leader

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The Units of Competency

Total number of units = 10
4 core units plus
6 elective units

At least 3 of the elective units must be selected from the elective units listed below. The other 3 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

CORE UNITS OF COMPETENCY

Management
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan

Occupational Health and Safety
BSBOHS407A Monitor a safe workplace

Workplace Effectiveness
BSBWOR402A Promote team effectiveness

ELECTIVE UNITS

Customer Service
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards

Financial Administration
BSBFIA402A Report on financial activity

General Administration
BSBADM409A Coordinate business resources

Information Management
BSBINM401A Implement workplace information system

Innovation
BSBINN301A Promote innovation in a team environment

Interpersonal Communication
BSBCMM401A Make a presentation

IT Support
BSBITS401A Maintain business technology

Management
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off-site staff

Marketing
BSBMKG413A Promote products and services

Project Management
BSBPMG510A Manage projects

Relationship Management
BSBREL401A Establish networks

Research
BSBRES401A Analyze and present research information

Risk Management
BSBRSK401A Identify risk and apply risk management processes
Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR404A Develop work priorities

Writing
BSBWRT401A Write complex documents