This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgment. They may provide technical advice and support to a team.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Total number of units = 13
2 core units plus
7 administration units selected from the administration units listed below plus
4 electives selected from the remaining administration units, the generic business
elective units listed below or from an equivalent AQF qualification in the BSB07
Business Services Training Package or any other currently endorsed national
Training Package.
If not listed below, a maximum of 2 electives may be selected from a Certificate II or Certificate IV qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.
Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.
IT Use
BSBITU307A Develop keyboarding speed and accuracy
Occupational Health and Safety
BSBOHS201A Participate in OHS processes
Financial Administration
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable
BSBFIA304A Maintain a general ledger
General Administration
BSBADM307B Organise schedules
IT Use
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
Writing
BSBWRT301A Write simple documents
Customer Service
BSBCUS301A Deliver and monitor a service to customers
Diversity
BSBDIV301A Work effectively with diversity
Financial Administration
BSBFIA301A Maintain financial records
General Administration
BSBADM302B Produce texts from notes
BSBADM303B Produce texts from audio transcription
BSBADM311A Maintain business resources
Information Management
BSBINM301A Organize workplace information
BSBINM302A Utilize a knowledge management system
BSBINM303A Handle receipt and dispatch of information
Innovation
BSBINN201A Contribute to workplace innovation
Interpersonal Communication
BSBCMM301A Process customer complaints
IT Use
BSBITU301A Create and use databases
BSBITU305A Conduct online transactions
Occupational Health and Safety
BSBOHS407A Monitor a safe workplace
Product Skills and Advice
BSBPRO301A Recommend products and services
Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Workplace Effectiveness
BSBWOR204A Use business technology
BSBWOR301A Organise personal work priorities and development
BSBWOR302A Work effectively as an off-site worker
