This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles and titles vary across different industry sectors. Possible job titles relevant to
this qualification include:
Total number of units = 12
1 core unit plus
11 elective units
7 of the elective units must be selected from the elective units listed below.
The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 1 unit may be selected from a Certificate II qualification or 2 units may be taken from a Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.
Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.
Occupational Health and Safety
BSBOHS201A Participate in OHS processes
Customer Service
BSBCUS301A Deliver and monitor a service to customers
Diversity
BSBDIV301A Work effectively with diversity
Financial Administration
BSBFIA301A Maintain financial records
General Administration
BSBADM311A Maintain business resources
Information Management
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
Innovation
BSBINN301A Promote innovation in a team environment
Interpersonal Communication
BSBCMM301A Process customer complaints
IT Use
BSBITU301A Create and use databases
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
Product Skills and Advice
BSBPRO301A Recommend products and services
Purchasing and Contracting
BSBPUR301B Purchase goods and services
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work
practices
Workplace Effectiveness
BSBWOR301A Organise personal work priorities and development
BSBWOR302A Work effectively as an off-site worker
Writing
BSBWRT301A Write simple documents
