Certificate II in Business - BSB20107

What is a Certificate II in Business all about?

Build a career in the business/office workplace by learning the skills and knowledge to confidently work as a general office assistant. This qualification builds on Certificate I by continuing to develop knowledge, understanding and application of clerical, administrative and secretarial practices. Graduands should expect entry-level employment through this course in the private or public sector in a small or large enterprise.

This certificate aims to develop practical competence and understanding of basic office skills necessary for employment as an office assistant or receptionist. It also aims to re-equip mature age students with the skills necessary to re-enter the workforce. Click for pricing »

The Units of Competency

To achieve a Certificate II in Business students must complete a total of TWELVE (12) units of competency.
This comprises a minimum of:

One (1) core unit of competency plus Eleven (11) elective units seven (7) of the elective units must be selected from the elective units listed below. The other 4 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 of the 4 units may be selected from either a Certificate I or a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.

CORE UNITS OF COMPETENCY

OCCUPATIONAL HEALTH AND SAFETY
BSBOHS201A Participate in OHS processes

ELECTIVE UNITS

Customer Service
BSBCUS201A Deliver a service to customers

Industry Context
BSBIND201A Work effectively in a business environment

Information Management
BSBINM201A Process and maintain workplace information
BSBINM202A Handle mail

Innovation
BSBINN201A Contribute to workplace innovation

Interpersonal Communication
BSBCMM201A Communicate in the workplace

IT Use
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU203A Communicate electronically

Small and Micro Business
BSBSMB201A Identify suitability for micro business

Sustainability
BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness
BSBWOR202A Organise and complete daily work activities
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology

Imported Units
FNSICGEN305A Maintain daily financial/business requirements.